Delivery, Refunds & Perishable Goods Policy – Homemade Indian Food

Important: Please read this policy before placing an order. By proceeding, you agree to these terms.

1. Freshly Prepared Orders

All dishes are made fresh to order by our kitchen team. Preparation requires 2–3 working days:

• Orders on Friday, Saturday, Sunday → prepared starting Monday
• Orders on Monday, Tuesday, Wednesday → prepared Wednesday & Thursday

Special items or large orders may require extra preparation time. Contact us via WhatsApp for specific delivery dates.

2. Dispatch & Delivery

We dispatch via DPD on the following collection days:

• Monday → delivery Tuesday
• Tuesday → delivery Wednesday
• Thursday → delivery Friday

Delivery is usually the next working day. Remote areas may take longer depending on courier routes.

3. Perishable Goods & Legal Exemption

Under UK law, perishable goods are exempt from cancellation rights once dispatched. This includes all fresh, chilled, or frozen food items. In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to goods that are:

• Perishable
• Likely to deteriorate or expire rapidly
• Made to order

Our food products fall within this category. Once an order has been dispatched, it cannot be cancelled or refunded.

4. Reassurance on Quality & Safety

All our dishes are prepared in a highly hygienic environment and carefully packed with ice packs, insulation, and secure packaging to maintain freshness and quality. Our packaging is tested rigorously to ensure that food remains safe to consume even if delivery is delayed beyond 24 hours. While we aim to deliver within 24 hours of dispatch, we guarantee that the food remains perfectly safe and maintains its taste, texture, and quality for up to 48 hours. Regular trial runs are conducted to validate our packaging and shipping standards, so you can enjoy your meal with complete confidence.

5. Courier Delays & Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control. Delivery times are estimates only and may be affected by:

• Severe weather (storms, snow, flooding)
• Courier operational issues
• Transport delays or depot issues

Delays caused by third-party couriers or external events do not qualify for refunds.

6. Refunds & Cancellations

Once dispatched, food items cannot be refunded. Orders may be cancelled **before dispatch** for a small transaction fee, or you may opt for **store credit** for future purchases.

7. Damaged or Incorrect Orders

Nothing in this policy affects your statutory rights.
If your order is received damaged or incorrect, notify us within 24 hours with photos. Each case will be reviewed individually. Replacement is at our discretion, without obligation, and is not guaranteed.
A replacement does not imply acceptance of liability.

8. Customer Responsibility & Ownership

• The product is your responsibility once delivered to your address, a neighbour, or other safe place.
• You take ownership once payment is received in full and the product is delivered.
• Products may remain partially defrosted; they can be consumed within 48 hours after delivery but should not be refrozen.

9. Store Operations & Payment

We may suspend supply for technical reasons, regulatory updates, or if payment is not received. We will notify you of any suspension where possible.

❤️ Friendly Reminder

All our dishes are handmade by Indian kitchen queens, prepared fresh with care. A little patience helps us deliver food that’s worth the wait.